What sets us apart from other resellers
We knew from an early stage exactly what type of business we wanted to be. In a highly competitive market we wanted to be the type of organisation that could develop a deep understanding of our customer’s requirements, adding the value of being in partnership with our customers and behaving as an extension of their IT or Facilities department, and building trust between our businesses.
We come from a background of exceptional customer service. Driven by a desire to be the best at what we do and share our knowledge and experience with our customers to make sure their investment in technology is fit for purpose. We have chosen to work with suppliers that provide reliable and proven solutions, then we add our own special blend of engineering experience, industry knowledge and attention to detail to deliver and support them.
That’s why we developed the Litenet Advanced Partnership Program (LAPP).
By defining our approach to working with our customers we can make ourselves accountable to it. It’s a promise to you that we will deliver service in a consistent manner, and give you the opportunity and forum to bring your experience of Litenet to us in a constructive manner.
It allows us to continually improve our business to suit your needs.
One great example of this is our support portal which allows you to log and track support cases via our intuitive web portal, by email or by phone. We give you the opportunity to raise support cases and queries via the medium that suits you best.
Every ticket is given it’s own unique reference number so that it can be tracked and traced and never lost in an inbox or distribution list. It allows us to spot trends, track ongoing issues and, most importantly, identify any issues you have experienced prior to our regular LAPP Meetings.
Regular LAPP Meetings
We will organise a regular meeting, either by phone, video call or in person at your offices, our offices, or off site somewhere completely different. We’re flexible. The agenda for these meetings can vary broadly depending on what level of interaction you wish to have with us, but will cover:
- Service Report – Statistics and ticket reporting from the service desk.
- Telecoms Update – Highlighting new developments in the industry.
- Litenet News – Developments in our business that we want to share.
- Strategy Planning – Identifying and planning for your future tech needs.
For those of you that don’t keep track of us via LinkedIn or Facebook we will give you a run down of our recent blog posts, explain current trends in the industry, exciting new developments in technology, and what’s new in the world of Litenet.
What does it cost?
Nothing. Why would we charge for something that improves business for both of us? It really does cost nothing! The number of products we supply and your chosen service plan will determine how often and how we engage with you, but the promise remains the same. Every customer will benefit from regular conversations. Premium service comes from a premium telecoms company. It comes from Litenet Ltd.
Check out the page on our website, get in touch and see what Litenet can do for you. Email info@litenetuk.com or call 01908 794 794
