Tag: Unified Communications

It’s not just music any more. Music on hold has been keeping callers company for decades.  We’ve all heard it, ranging from a plinky-plonky version of Greensleeves to a badly distorted cover version of Hey Jude.  Some businesses wire up a radio playing their local radio station, others take a more professional approach. Litenet have…

An invasion of privacy, or a powerful customer service tool? We’ve all heard the message… “Your call may be recorded for training or monitoring purposes”.  It’s on adverts, auto-attendants, telephone banking, you name it.  For some, the very idea of having their conversation recorded is an invasion of privacy, or worse still, some way of trying…