The “Silver Surfer” is far more able to use technology now than they were ten years ago and with good WiFi becoming a prerequisite when choosing residential care, it’s more important than ever that it’s fit-for-purpose, fast, secure and reliable. This blog looks at why care homes need to strongly consider full building coverage when…
How your phone system can help Scam and spam callers are a nuisance. They waste time, they annoy people and they can cost you money. Their intent is to trick you, or your staff, into giving away money or information. These ruthless criminals have a variety of methods at their disposal, one of the favourites…
This scam involves the “Department of Asian Domain & Brand Registration Service”, or a variation on that theme, claiming that someone in China (or other Asian country) is trying to register your domain name with a .cn, .hk etc, suffix. An example received by us at Litenet is shown below. It’s a Scam But it…
Emergency, which service? Everyone in the UK is familiar with our “999” service. Police, ambulance, fire brigade, and even the coastguard, are all available through this simple number. 999 is the worlds oldest emergency service contact number, having been brought into existence in London in 1937 and eventually rolled out across the whole of the…
This one has been around for quite a long time, but has become a lot more prevalent in recent months. Various shop closures, lockdowns and general safety concerns have meant the online ordering and delivery industries are busier then ever before, and the scammers are getting in on the action. Parcel tracking is one of…
There’s a common trend for people to chase ever increasing numbers for their internet connectivity. Speed test apps have given bragging rights to many consumers, showing off super high speeds, but what if you don’t need all of that bandwidth? A simple analogy would be having a car that’s capable of a top speed of…
It’s not just music any more. Music on hold has been keeping callers company for decades. We’ve all heard it, ranging from a plinky-plonky version of Greensleeves to a badly distorted cover version of Hey Jude. Some businesses wire up a radio playing their local radio station, others take a more professional approach. Litenet have…
Poly Voyager 4245 Office A conference call using the inbuilt speakers and microphone in your laptop is a massive no-no. It sounds awful, both for you and the people you’re connected to. It’s not private, and it picks up ALL of the background noise. How can you possibly concentrate when all around you there’s noise…
An invasion of privacy, or a powerful customer service tool? We’ve all heard the message… “Your call may be recorded for training or monitoring purposes”. It’s on adverts, auto-attendants, telephone banking, you name it. For some, the very idea of having their conversation recorded is an invasion of privacy, or worse still, some way of trying…
A conference call using the inbuilt speakers and microphone in your laptop is a massive no-no. It sounds awful, both for you and the people you’re connected to. It’s not private, and it picks up ALL of the background noise. How can you possibly concentrate when all around you there’s noise and activity, whether you’re…