Category: Telephony

Text 999 in an emergency?

Emergency, which service? Everyone in the UK is familiar with our “999” service.  Police, ambulance, fire brigade, and even the coastguard, are all available through this simple number.  999 is…

Information on hold

It’s not just music any more… Music on hold has been keeping callers company for decades.  We’ve all heard it, ranging from a plinky-plonky version of Greensleeves to a badly…

Call Recording

An invasion of privacy, or a powerful customer service tool? We’ve all heard the message… “Your call may be recorded for training or monitoring purposes”.  It’s on adverts, auto-attendants, telephone banking,…

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