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The “Silver Surfer” is far more able to use technology now than they were ten years ago and with good WiFi becoming a prerequisite when choosing residential care, it’s more…

How your phone system can help Scam and spam callers are a nuisance.  They waste time, they annoy people and they can cost you money. Their intent is to trick…

This scam involves the “Department of Asian Domain & Brand Registration Service”, or a variation on that theme, claiming that someone in China (or other Asian country) is trying to…

Emergency, which service? Everyone in the UK is familiar with our “999” service.  Police, ambulance, fire brigade, and even the coastguard, are all available through this simple number.  999 is…

This one has been around for quite a long time, but has become a lot more prevalent in recent months.  Various shop closures, lockdowns and general safety concerns have meant…

There’s a common trend for people to chase ever increasing numbers for their internet connectivity.  Speed test apps have given bragging rights to many consumers, showing off super high speeds,…

It’s not just music any more… Music on hold has been keeping callers company for decades.  We’ve all heard it, ranging from a plinky-plonky version of Greensleeves to a badly…

Poly Voyager 4245 Office A conference call using the inbuilt speakers and microphone in your laptop is a massive no-no. It sounds awful, both for you and the people you’re…

An invasion of privacy, or a powerful customer service tool? We’ve all heard the message… “Your call may be recorded for training or monitoring purposes”.  It’s on adverts, auto-attendants, telephone banking,…

A conference call using the inbuilt speakers and microphone in your laptop is a massive no-no. It sounds awful, both for you and the people you’re connected to. It’s not…